Account Manager

e3Learning provide comprehensive support during the entire process of implementing online training. An e3Learning account manager talks you through every step in the process, and provides you with a single point of contact for any enquiries you may have.

The cost of implementation is included in your course or LearnForce subscription, and includes:

• Planning and advice prior to implementation to addressing common problems
• Creation of user accounts and, where appropriate, distribution of usernames and passwords to end users
• Generation of course plans and allocation of course plans to groups
• Creation of groups and allocating roles in those groups (i.e., identifying supervisors and giving them reporting access)
• Provision of ongoing technical support
• Assistance with internal marketing

Computer Requirements

Our online learning system is accessible 24 hours a day, 7 days a week, 365 days a year. We have catered for low end computer, allowing almost any organisation to access our courses without the need for upgrades or additional purchases.

With an Internet enabled computer featuring the minimum requirements below, we can tailor a package for your online training today.

• Internet Access - Dial up with a Microsoft Internet Explorer compatible browser
• A computer with at least a 400 MHz CPU and 64MBs of RAM
• Screen resolution of 800x600 pixels

Your Learning Portal

e3Learning develop unique online learning portals to reflect each organisation’s logo and branding. This “web skin” is a customised appearance that is designed with your input and to your organisation’s requirements. Once designed, your learning portal is then accessed using a web address unique to your organisation:

http://yourorganisation.e3learning.com.au

This service is included at no cost as part of a minimum course subscription, but can also be purchased separately.

Setting Up

Accounts and groups learners who require access to the training are provided with a unique username and password, and this forms the basis of each account. The details are stored on LearnForce, e3Learning’s learning management system, and everything that the learner does while logged into LearnForce is recorded against this username.

User accounts can be organised into one or more groups, which provides a way of organising the user accounts into a clear structure. The group structure used will normally match the group structure within your organisation. This means that groups on LearnForce will match the locations, branches, departments or project groups in place in your organisation, making reporting on individuals and groups a much more straight forward process.

The group structures for your organisation are created by an e3Learning account manager according to your directions. This includes the creation of administrator accounts for each group.

Using LearnForce, administrator’s can view other user’s training activity, modify their details and perform reports on the group as a whole. Administrators will generally be supervisors, managers, training administrators and those more senior with an organisation.

Support

e3Learning provides second level technical support for the life of your organisation’s course or LearnForce subscriptions. Tools available on LearnForce (e3Learning’s Learning Management System).

Each organisation’s requirements for the creation of new accounts and management of training records will be different, and your account manager will work with you to identify an effective ongoing system. This will often involve a representative of your organisation being provided with the ability to manage and generate new accounts.